The Trade Technicians Soft Skills Manual

Learning to express yourself in a positive and professional way can be an art-form. This title teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies, followed by explanations of service behaviors, along with standards, practice tips, forms, documen [...]
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Learning to express yourself in a positive and professional way can be an art-form. This title teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies, followed by explanations of service behaviors, along with standards, practice tips, forms, documents and checklists.